At The PC Lounge we are very honoured to have a warranty contract with Dell throughout the Midlands, therefore if you have a fault with any of your Dell hardware you will more than likely get one of our engineers that comes out to fix it at the convenience of you not having to post it off anywhere and wait a couple of weeks for it to return.
Most IT equipment come with a manufactures warranty from new, this may be a next business day contract or a 24/7, 4 hour response. However, when this initial warranty period has passed, extending the warranty with the manufacture can be a costly but necessary exercise. We can offer an alternative and cost effective solution.
We are now able to provide hardware warranties on servers, switches as well as workstations at costs much lower than the manufacturers prices. With service level agreements of next business day to 24/7, 4hr fix we can provide an SLA to fit your business. Our engineers are located throughout the country and able to response quickly.
What Does Hardware Warranty Cover?
The Hardware Warranty covers the repair, and if repair is not possible, replacement of any PC, Laptop, Tablet, TFT Monitor and printer/scanner purchased from us, for 1 year from the date of purchase of the Warranty. These obligations are dependent upon proper use of the products and do not cover any parts of the products which have been modified or repaired without The PC Lounge's prior written consent. Customers must allow The PC Lounge's technical staff reasonable access to their computer hardware for the purpose of diagnosing problems and carrying out repairs. Such access may include remote desktop support. If access is denied, then The PC Lounge has no liability under the Hardware Warranty to repair or replace the hardware items listed above.
What Does The Hard Warranty Not Include?
The Hardware Warranty does not apply to:
The consumable components of consumable items (such as toner in printer cartridges)
If a defect is caused by an external cause such as fair wear & tear, software or hardware loaded onto or connected to the product by the Customer where this software or hardware has not been supplied by The PC Lounge, an accident, hazard, humidity control, severe weather conditions, electrical stress or other environmental conditions not commonly found in a safe home or office environment.
If a defect to a printer/scanner is caused by using ink cartridges which are not genuine ink, as recommended by the Manufacturer.
Parts not critical to product function, including but not limited to hinges, doors, cosmetic features, and frames.
Third Party manufactured Software or products.
Any delivery charges for returning the products to us (For first repair, we will cover the delivery charges).
Hardware Warranty Via The PC Lounge
Some of The PC Lounge products are manufactured and sold in partnership with our trusted dealer partners and are therefore subject to the dealers' warranties. For further information about these warranties, please visit the dealers' websites.