Privacy Policy

Last Updated: 27/01/2026

The PC Lounge Ltd (“The PC Lounge”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

1. Who We Are

Business Name: The PC Lounge Ltd

Website: https://www.thepclounge.com

Email: support@thepclounge.com

Location: United Kingdom

We provide IT support and managed IT services to businesses.

2. Information We Collect

We may collect and process the following personal data:

Name
Business name
Email address
Phone number
Message content (via contact forms, email, or social media)
Any information you choose to share when requesting IT support or a quote
IP address
Browser type and device information
Pages visited and time spent on our website
Referral source (how you found our website)

This data is collected through cookies and analytics tools.

Information your provide to us

Information collected automatically

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and contact requests
Provide IT support and managed services
Prepare quotes and proposals
Improve our website and services
Send service-related communications
Meet legal or regulatory obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your data under one or more of the following lawful bases:

Consent – when you submit a form or contact us
Contract – to provide IT services you have requested
Legitimate interests – to improve our services and communicate with businesses
Legal obligation – where required by law

5. How We Store & Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

Secure systems and access controls
Encrypted communications where appropriate
Limited access to authorised personnel only

We keep personal data only for as long as necessary to fulfil its purpose or comply with legal requirements.

6. Sharing Your Data

We may share your data with trusted third parties only when necessary, such as:

Website hosting and analytics providers
Email or communication platforms
IT systems required to deliver our services

All third parties are required to respect your data and comply with UK GDPR.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Cookies may collect information such as:

Pages visited
Time spent on the site
Device and browser type

You can control or disable cookies through your browser settings.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The PC Lounge Ltd
📧 Email: support@thepclounge.com
🌐 Website: https://www.thepclounge.com

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